Refund and Returns Policy

General Policy

prismstore strives to ensure that our customers are satisfied with their purchases. If you are not completely satisfied, you may return eligible items in accordance with the terms set out below.

Eligibility for Returns

Time Frame

Returns must be initiated within 30 calendar days of the delivery date. Requests submitted after this period will not be eligible for a refund or exchange.

Condition of Items

Returned products must be unused, unworn, and in their original packaging, including all accessories, manuals, and tags. Items that are damaged, altered, or missing components may be refused.

Return Process

Initiating a Return

To start a return, contact our support team at [email protected] with your order number, the reason for the return, and any supporting photos if applicable. Our team will provide a Return Merchandise Authorization (RMA) number and detailed instructions.

Shipping the Return

Customers are responsible for the cost of shipping the return to prismstore unless the return is due to a defect or an error on our part. Use a trackable shipping method and retain the receipt. The RMA number must be clearly marked on the outside of the package.

Refunds

Refunds will be issued to the original payment method within 10 business days after we receive and inspect the returned item. The refund amount will reflect the purchase price of the product, excluding any original shipping charges unless the return is a result of our error.

Exchanges

If you wish to exchange an item for a different size, color, or model, follow the same return procedure. Once the original item is received and approved, we will ship the replacement at the prevailing shipping rate.

Non‑Refundable Items

• Gift cards, downloadable software, and digital subscriptions.
• Personalized or custom‑made products.
• Final‑sale clearance items marked as “no returns.”

User Responsibilities

By placing an order, you agree to:

• Provide accurate contact and shipping information.
• Comply with the return instructions and timelines outlined in this policy.
• Cover any return shipping costs unless the return is due to a defect or our mistake.
• Allow prismstore reasonable time to inspect returned items before a refund or exchange is processed.

Contact Information

If you have questions about this policy, please contact us:

• Email: [email protected]
• Phone: +1 (214) 876-6301
• Address: 7548 North 12th Terrace, Dallas, Texas 75293, United States

Legal Disclaimer

This Refund and Returns Policy is governed by the laws of the State of Texas, United States. prismstore reserves the right to modify or update this policy at any time without prior notice. Continued use of the website after changes constitutes acceptance of the revised terms.